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Questions?

If your question is not answered here please go to our Contact Us page and ask it there. We will respond quickly.

Frequently asked questions

Am I eligible to open an account?

As we are a Credit Union our Members have a “Common Bond”. Our Common Bond is broad and includes all who live or work in the London Borough of Brent and is open nationwide to all who are members of associations concerned with the culture, cuisine, finance or welfare of the  “British”  South Asian community in the UK.

All members of My Community Bank become members and supporters of the British Asian Trust.

How is My Community Bank regulated?

My Community Bank is the trading name of Brent Shrine Credit Union Ltd. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Reference number 213245.

How is my money protected?

We are covered by the Financial Services Compensation Scheme (FSCS), the current limits are up to £75,000 per person and £150,000 for money held in joint names. Please click here for more information.

How do I apply for an account?

Opening an account is easy. Visit our website www.mycommunitybank.co.uk and fill out the online form. Other than your personal information all you’ll need is the sort code and account number of your personal UK bank or building society account. Then click on apply now and you’ll be ready to go.

You will sign the Account Opening Agreement online as part of this process and receive a copy of the signed agreement in the email for your own records.

Is your Interest Rate AER?

Yes, our offers are based on AER. We pay interest on maturity of the deposit only.

Do you Deduct Tax on Interest?

No. We pay interest gross on maturity and you have to pay any tax due, based on your circumstances yourself.

Can I open more than one account?

Yes by calling our membership team on 0203 375 0221 or email us at friends@mycommunitybank.co.uk. Please note that our current maximum savings per individual is £15,000.

Do you offer joint accounts?

You cannot open a joint account online. However we can add another person to your account when it is open. Please contact the Membership team if you want us to do that for you.

What account opening checks do you carry out?

As with all UK savings accounts, we check your identity and address before you open an account. To make this as easy as possible for you, we do this by checking a number of electronic databases. In a minority of cases we may sometimes need to ask you to send us some identification by post. If this is necessary we will tell you before you open an account. We also carry out a number of fraud checks when we open your account.

Do I need to give you my National Insurance number?

We will ask you to give us your National Insurance number when you are opening a Cash ISA account with us.

Can I change my mind?

Yes, within 14 days. However, you will not receive any interest for these 14 days.

How do I pay money into my account?

Once we receive your signed agreement you will receive an email with our account details. Use these details to send money using: BACS, CHAPS or Faster Payments Contact your bank or building society and quote the following details: My Community Bank Account Number: 67007826 Sort Code: 089250 Reference: This is your account number* Important: * If your bank or building society does not include your reference number when they submit your instruction, it may not be possible to allocate the funds to your account. In this case we will return the funds without interest.

How do I view my balance?

You can view your account online anytime day or night seven days a week. You will receive your login details as part of the account opening process. Please Note: we will not be mailing any paper statements.

Can I make partial withdrawals money from my Fixed Deposit Account?

As we only offer fixed maturity accounts you can only withdraw funds upon maturity. For this reason, you should only pay money in that you are sure you will not need access to for the full term.

I’ve forgotten my Password – what do I do?

Email as at friends@mycommunitybank.co.uk and we will reset it for you. Please keep your password safe as if someone uses it to access your account we might not be able to prevent fraudulent transactions on your account.

How do I set up my Online Access

Your online Access is activated after we receive your funds. When your funds are credited to your account you will receive an email ‘portal password set up.’ This email will have a link. When you click on that link it will take you to a new page where you would be able to choose a password of your choice. Please note the Client ID, which will be pre-populated for the first access, as you will need that and your chosen password to access your account. This will allow you to access your account online at any time.

Online Banking

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